Refund Policy

1. General Refund Policy

POUD INFRSTRUCTURES PRIVATE LIMITED is committed to providing high-quality construction and digital marketing services. Our refund policy is designed to be fair and transparent for all parties involved.

Due to the nature of construction and professional services, refunds are evaluated on a case-by-case basis. This policy outlines the circumstances under which refunds may be considered and the process for requesting them.

2. Construction Services Refund Policy

Construction services involve significant planning, material procurement, and resource allocation. Our refund policy for construction services is as follows:

Pre-Construction Phase

• Full refund available if project is cancelled before work commencement
• Deduction of design and planning costs if applicable
• Administrative fees may apply as per contract terms
• 48-hour notice required for cancellation

During Construction

• Refunds calculated based on work completed and materials used
• Client responsible for costs incurred up to cancellation date
• Material costs and labor charges are non-refundable
• Demobilization costs may apply

Post-Construction

• No refunds available after project completion and handover
• Warranty and defect liability period applies
• Rectification of defects at no additional cost

3. Digital Marketing Services Refund Policy

Digital marketing services are provided on a monthly or project basis. Our refund policy varies depending on the service type:

Monthly Retainer Services

• 7-day money-back guarantee for new clients
• Pro-rated refunds for unused portion of the month
• 30-day notice required for service termination
• Ad spend and third-party costs are non-refundable

Project-Based Services

• Refunds available before project commencement
• Partial refunds based on work completed
• No refunds after deliverables are provided
• Revision requests honored as per contract terms

Pay-Per-Click Advertising

• Ad spend is non-refundable
• Management fees may be refunded pro-rata
• Campaign optimization continues until termination

4. Refund Request Process

To request a refund, please follow this process:

Step 1: Submit Written Request

• Email your refund request to refunds@poudinfrastructures.com
• Include project details, contract number, and reason for refund
• Attach relevant documentation and correspondence
• Provide preferred refund method and account details

Step 2: Review Process

• Initial acknowledgment within 48 hours
• Detailed review within 7-10 business days
• Additional information may be requested
• Final decision communicated in writing

Step 3: Refund Processing

• Approved refunds processed within 15 business days
• Refund confirmation sent via email
• Bank transfer or original payment method used

5. Non-Refundable Items

The following items are generally non-refundable:

Construction Services

• Materials purchased and delivered to site
• Labor costs for work already performed
• Permit fees and government charges
• Third-party contractor payments
• Site mobilization and setup costs

Digital Marketing Services

• Advertising spend on platforms (Google, Facebook, etc.)
• Third-party software and tool subscriptions
• Stock photos, graphics, and premium content
• Domain registration and hosting fees
• Completed deliverables and campaign results

6. Exceptional Circumstances

Refunds may be considered in exceptional circumstances:

Service Quality Issues

• Failure to meet agreed specifications or quality standards
• Significant delays due to company fault
• Breach of contract terms by the company
• Inability to deliver promised services

Force Majeure Events

• Natural disasters affecting project execution
• Government restrictions or regulatory changes
• Pandemic-related disruptions
• Evaluated on case-by-case basis

7. Dispute Resolution

If you disagree with our refund decision, we offer the following resolution options:

Internal Review

• Request escalation to senior management
• Provide additional documentation or evidence
• Independent review by company directors
• Response within 14 business days

External Mediation

• Professional mediation services
• Industry association dispute resolution
• Arbitration under Indian Arbitration Act
• Costs shared between parties

8. Refund Methods and Timeline

Approved refunds will be processed using the following methods and timelines:

Payment Methods

• Bank transfer (NEFT/RTGS): 3-5 business days
• Credit card refund: 5-10 business days
• UPI/Digital wallet: 1-3 business days
• Cheque payment: 7-10 business days

Processing Timeline

9. Contact Information

For refund requests or questions about this policy, please contact us:

Last Updated: January 2025
Effective Date: January 1, 2025
Policy Version: 1.0